Privacy policy
Last updated: November 3, 2026
This policy explains how Alto Ingredients, Inc., operating elvannbta (“we,” “us,” or “our”), processes personal information connected with elvannbta.shop and related customer services.
Information we handle
Depending on your interactions with the store, relevant information may include:
- Contact details: name, email address, billing and delivery addresses, and telephone number if provided.
- Purchase records: products ordered, amounts paid, payment status, transaction references, shipments, returns, and refunds.
- Account information: details associated with optional customer accounts.
- Correspondence: inquiries, feedback, messages, and attachments you send.
- Technical information: IP address, browser, device details, website interactions, and cookie identifiers, subject to applicable consent requirements.
- Preferences: marketing choices, consent records, and privacy requests.
Payment providers process payment credentials through their services. Please do not send passwords or complete payment card details by email.
Sources and purposes
Information may come directly from you, from your website interactions, and from providers supporting payments, fraud prevention, fulfillment, delivery, and store operation.
We use relevant information to process purchases, arrange delivery, provide support, manage returns and refunds, maintain optional accounts, protect systems, prevent fraud, improve services, meet legal obligations, and resolve disputes.
Marketing and optional tracking are subject to applicable legal requirements and your choices.
For UK personal information, legal grounds may include contractual necessity, legal obligations, legitimate interests balanced against your rights, and consent where required. Withdrawing consent does not affect earlier lawful processing.
Information recipients
We disclose relevant information as necessary to Shopify, payment providers, carriers, fulfillment providers, technology suppliers, communications services, and professional advisers.
If analytics or advertising services are enabled, related disclosures are subject to applicable consent and opt-out requirements.
We may also disclose information to comply with lawful requests, protect legal rights, or support a business transaction with appropriate safeguards.
Shopify provides our ecommerce platform and may process information on our behalf and for its own purposes, depending on the services involved. See Shopify’s Consumer Privacy Policy.
Cookies and marketing preferences
Essential cookies support checkout, shopping carts, security, and preferences. Optional analytics or advertising technologies require consent where legally required.
Use available website privacy controls to manage relevant choices. Browser settings may also restrict cookies, although some features may be affected.
You may unsubscribe from promotional emails through their unsubscribe link or by contacting us. Necessary order, security, and service messages may continue.
Where applicable law treats advertising disclosures as sale, sharing, or targeted advertising, you may exercise the relevant opt-out through available controls or our contact email. We honor Global Privacy Control signals where legally required.
Retention, safeguards, and international processing
We retain information for as long as reasonably necessary for the stated purposes, considering fulfillment, support, accounting, fraud prevention, and legal claims.
We maintain reasonable safeguards appropriate to the information involved. No transmission method or storage system guarantees complete security.
Providers may process information in the United States and other countries. Where required for UK international transfers, we use applicable safeguards, such as adequacy arrangements or approved contractual protections. Contact us for information about relevant safeguards.
Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a portable copy of information; restrict or object to processing; withdraw consent; opt out of certain advertising uses; or appeal a decision.
Send requests to djibasseinghi0@outlook.com. We may reasonably verify your identity and an authorized agent’s authority. We respond within applicable deadlines and do not unlawfully discriminate against people exercising privacy rights.
Where the California Consumer Privacy Act applies, California residents may have rights to know, correct, delete, and opt out of sale or sharing, and to limit certain uses of sensitive personal information. These rights are subject to the law’s scope and exceptions. California privacy rights guidance
UK residents may also complain to the Information Commissioner’s Office.
Children and policy changes
The store is not directed to children, and we do not knowingly collect personal information from children under 13.
We may revise this policy when practices or legal requirements change. We will update the date and provide additional notice where required.
Privacy contact
Alto Ingredients, Inc.
Trading as elvannbta
400 Capitol Mall, Suite 2060
Sacramento, CA 95814, United States
Email: djibasseinghi0@outlook.com