Refund policy

Last updated: November 3, 2026

Purchases made at elvannbta.shop are covered by our 30-day free return service. This voluntary service provides additional benefits alongside your statutory consumer rights.

30-day return window

You may request a return within 30 calendar days after receiving your order, including if you change your mind. A reason is not required.

Please return products in the condition received, together with supplied accessories and original packaging where reasonably available. Reasonable unpacking and inspection are permitted. Missing packaging alone does not invalidate statutory rights.

Damage caused by misuse may affect eligibility under our voluntary return service, without limiting remedies required by law.

Requesting your return

Email djibasseinghi0@outlook.com with your order number, checkout email address, and the products you wish to return.

We will provide the designated return destination and a prepaid label or another return arrangement at our expense. We charge no return shipping fees, restocking fees, or return handling fees.

For voluntary returns, send the goods within 14 calendar days after receiving the instructions. Retain proof of posting until the return is completed.

Please contact us before posting goods so we can arrange free shipping. Our business correspondence address is not automatically a return facility. Statutory cancellation does not depend on our approval.

Damaged, defective, or incorrect products

Contact us promptly if goods arrive damaged, are faulty, are incomplete, or do not match their description. Describe the issue and provide photographs if reasonably available.

We will arrange an appropriate remedy, such as repair, replacement, or refund, and cover associated shipping costs. The voluntary 30-day return window does not shorten any longer statutory protection.

Refund amounts

For a complete order returned under this policy, we refund the amount paid for the products and standard outbound shipping.

For partial returns, we refund the returned products and any delivery charges refundable under applicable law. We will not retrospectively deduct shipping because the retained merchandise falls below the free shipping threshold.

Refund processing

We review returns and issue refunds promptly after receiving the goods or sufficient evidence of return, as applicable. Refunds are sent to the original payment method.

Funds generally appear within 3–7 business days after issuance, depending on your bank or payment provider. Mandatory refund deadlines take priority.

If the credit has not appeared after seven business days, contact us for assistance.

Cancellations and exchanges

Email us immediately to request cancellation before dispatch. If the order has already shipped, we will explain the available return options.

For an exchange, contact us to confirm product availability and arrangements.

UK statutory cancellation rights

For most online goods purchases, UK consumers may notify us of cancellation within 14 days after delivery and return the goods within the following 14 days, without giving a reason.

We reimburse without undue delay. Unless collection is offered, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and reimburse within 14 days of that event. If collection is offered, reimbursement is due within 14 days of cancellation.

Standard outbound delivery is refundable. Optional premium delivery supplements need not be refunded unless legally required. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods.

Our free return arrangement remains available, and our 30-day service supplements these rights. UK government returns guidance

You may cancel using any clear statement or this optional notice:

To: elvannbta, djibasseinghi0@outlook.com
I/We cancel the contract for the following goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only if submitted on paper: